Refund and Cancellation Policy

Last Updated: 30 June 2026

At The Evergreen Cricket Turf, we understand that plans can change. This Refund and Cancellation Policy outlines the rules for cancelling bookings and receiving refunds.

1. Cancellation Window

• To cancel a booking and be eligible for a refund or rescheduling, you must notify us at least 24 hours prior to your scheduled slot start time.
• Cancellations requested less than 24 hours before the booked time slot are not eligible for a refund or reschedule, and any deposit paid will be forfeited.

2. Refund Terms

• Eligible Cancellations: If you cancel your slot more than 24 hours in advance, a full refund of your payment/deposit will be processed. Alternatively, you may choose to reschedule the booking to another available slot of the same value.
• Mode of Refund: Refunds will be credited back to the original bank account, card, or UPI ID used during the transaction.
• Processing Time: Once initiated, refunds take approximately 5 to 7 business days to reflect in your account, depending on your bank's processing cycles.

3. No-Show Policy

If you fail to show up for your booked slot without cancelling it 24 hours in advance, the booking will be marked as a "No-Show." No refunds or slot reschedules will be provided under any circumstances.

4. Force Majeure & Ground Unavailability

In rare events where the turf is unusable due to:

• Severe extreme weather (e.g., waterlogging, heavy storms).
• Maintenance issues, lighting failures, or power outages.
• Operational closures on our end.

We will contact you as soon as possible to offer a 100% full refund or a **free reschedule** to a date/time of your choosing.

5. How to Request Cancellation

To cancel your booking or request a reschedule, please contact us directly using the phone number or email address listed below. Be sure to provide your booking name, date, time slot, and booking ID.

The Evergreen Cricket Turf
Phone: +91 9301159401
Email: lokcho1596@gmail.com